Kitchen Warranty & After-Sales Service in Lebanon

The KITWOOD manufacturer warranty is issued by KITWOOD directly — as the company that designed, manufactured and installed the work. It covers:

• Cabinetry structure. Carcass integrity, joinery, edge banding and panel adhesion under normal residential use.
• Doors and fronts. Lacquer, veneer, HPL and melamine fronts against manufacturing defects in finish, profile and dimensional accuracy.
• Hardware. Blum (Austria) hinges, runners and lift systems — covered under both KITWOOD's installation warranty and Blum's own manufacturer warranty (typically lifetime mechanical on hinges and runners under normal use).
• Installation. Site fitting, levelling, alignment of fronts, drawer closures and worktop seating — covered against installation defects.
• Worktops. Engineered quartz, ceramic, natural stone and solid wood worktops carry the relevant material supplier's warranty on the material, with KITWOOD covering fabrication and installation.

Full written warranty terms are issued with every project at handover. Specific durations vary by component and material — confirmed in writing on the project warranty document.

Many kitchens sold in Lebanon are supplied through an importer-installer-service chain — meaning the company that sold the kitchen, the company that installed it, and the company that handles service if anything goes wrong are often three different organisations. When something needs adjusting two or three years after installation, the client is left coordinating between them.

KITWOOD's structure is different. The same organisation:

• Designed the kitchen at the Sin el Fil or Zouk Mosbeh showroom
• Manufactured it at the Zouk Mosbeh factory
• Installed it on site with directly-employed installers
• Issues and honours the warranty
• Services it years later from the same Beirut team

There is one phone number, one team, one set of records, and one accountable party — for the lifetime of the kitchen.

Beyond the warranty period, KITWOOD continues to support every kitchen and wardrobe it has manufactured — going back to projects installed in the 1980s and 1990s. Common after-sales requests include:

• Adjustments. Door realignment, drawer recalibration, soft-close tuning — usually resolved in a single site visit.
• Hardware replacement. Blum hinges, runners and lift systems are stocked at the KITWOOD facility and replaced under Blum's mechanical warranty where applicable.
• Touch-up and refinishing. Lacquer and veneer touch-up on specific doors or panels — handled in the same spray-and-cure facility that originally finished the work.
• Worktop maintenance. Re-sealing of natural stone, re-polishing of quartz, repair of stone chip damage.
• Extensions and modifications. Adding a tall cabinet, replacing a hob with a new model that requires a different cut-out, integrating a new appliance — all matched to the original finish from KITWOOD's records.

Because every KITWOOD project is recorded with its full specification — collection, door finish code, hardware list, worktop reference — original matching is straightforward even decades after installation.

Existing KITWOOD clients can request warranty or after-sales support directly:

• Call the Sin el Fil showroom: +961 1 481 719
• Call the Zouk Mosbeh showroom and factory: +961 9 217 861
• Call the customer service contact: +961 79 163 183
• Or get in touch online with the project reference and a brief description of the issue.

A service appointment is arranged at the client's convenience, typically within a few working days for non-urgent adjustments. Where the issue is covered by warranty, there is no charge for parts, labour or the site visit. Out-of-warranty service is quoted transparently before any work is carried out.

If you are evaluating KITWOOD against another supplier, you are welcome to ask for the standard warranty document in advance of any purchase decision — it is provided on request, before commitment.